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Identify tickets with attachments

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Vegard Andersen

Publicado 23 de set. de 2022

Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?

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    Brett Bowser

    Zendesk Community Manager

    Hey Vegard,

    There's no way to only include tickets with attachments in a view. However you could use the search functionality to pull all tickets with an attachment. More information here: Searching for ticket attachments
     
    I hope this helps!

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    Vegard Andersen

    Hi Brett. Thanks. Yes, that can work as a work around. I also think there are some Apps we can use for this purpose.

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    Manuel Ninapaitan

    Brett Bowser Good morning Brett and everybody, I have a suggestion, what about adding an additional column under “formatting options” when setting up a view? in this case the new column is Attachment, and the data displayed could be something like yes or no. This way at least we can identify what tickets have attachments and what tickets don't. I created this mockup based on one of current views. It is matter of creating one new column we can add when customizing a View. 

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