• Ahmed Zaid

  • 27 de setembro de 2022 03:27

  Community Moderator

  Hi Anggara,

  You should add a "public": false attribute to the ticket payload:

  POST /api/v2/tickets
  {
    "ticket": {
      "comment": {
        "body": "The smoke is very colorful.",
        "public": false
      },
      "subject": "My printer is on fire!"
    }
  }

• Serge BERTAINA DUBOIS

  • 27 de setembro de 2022 07:31

  Hi Anggara

  Use Update Ticket Api :

  https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket

  And Json : 

  {"ticket": { "comment": { "body": "Internal comment \n Next Line comment", "public": false }}}

  Or  :

  {"ticket": { "comment": { "html_body": "Internal comment <BR> Next line comment", "public": false }}}

   

  "public" : false  do it.

   

   

  Serge.

• Anggara

  • 29 de setembro de 2022 05:24

  

  Thx All. 
  I already use public : false.
  But it still display as Public Reply like above.
  
  This is my request : 

  
  {
      "ticket": {
          "subject": "[tes] Cancel Order",
          
          "comment": {
              "body": "tes aja ini lagi",
               "public": false
              
          },
          "custom_fields": [
              {
                  "id": 360027861593,
                  "value": "tes"
              },
              {
                  "id": 360027811414,
                  "value": "seller"
              },
              {
                  "id": 360027866734,
                  "value": "AWB Number"
              },
              {
                  "id": 360027852353,
                  "value": "request_cancel_order"
              }

          ]
      }
  }

• Ahmed Zaid

  • 29 de setembro de 2022 08:03

  Community Moderator

  Hi Anggara,

  The screenshot actually shows a private reply (Highlighted in yellowish).

• Anggara

  • 29 de setembro de 2022 13:58

  Sorry I mean how to make it as internal notes : 
  
  Thanks.
  
  

• Ahmed Zaid

  • 1 de outubro de 2022 05:55

  Community Moderator

  Hi Anggara

  I am a bit confused. Did you mean you want to convert an already published comment from public to internal?

Por favor, entrar para comentar.