Drag and drop when creating tickets

Hi!

In old interface it was possible to drag n drop images/files when creating a new ticket.

In agent workspace it doesnt work, it only works in allready created tickets.

Alot of times we have a phonecall with the customer and needs to send them a file through email, and it takes alot of time to click the button and then identify the file and send it instead of just drag n drop.