Dedicated workload view for each agent

2 Comentários

  • Dan R.
    Community Moderator

    Hey Vemmal,

    The best way to do this is to create a Ticket View with the following conditions:

    All are true
    -----

    Assignee is Current User

    Status Less than Solved

    -----

    This will show anyone who opens the view the tickets assigned to them that would be

    New

    Open

    Pending

    On Hold

     

    but not show ones that are solved or closed. You can add ticket fields to the View parameters and perhaps use the Group Tickets by Status option to section out tickets visually. 

     

    Hope that helps!

    1
  • Nick

    Awesome. That worked! 

    0

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