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Support - Side conversation ticket limit 50
Publicado 10 de nov. de 2022
I was having a discussion on this article about side conversation ticket amount limit https://support.zendesk.com/hc/en-us/articles/4408836521498-Using-side-conversation-child-tickets
I was asked to describe our use case for this need for more than 50 side tickets. We are using Zendesk both to external support to our customers but also a lot internally. So our own internal IT tickets for example. We have several audits per year on different certificates etc. With these frequent internal audits, we have many internal tasks. For example e quarterly access verification tasks. So our IT has the main task for the verifications, but then they make side tickets from the main ticket to other members of the organization to ask them to do their part in the verification task. There are also other similar internal tasks like this. There can be up to 120 different tasks we try to keep on the same track somehow and the side conversation has been a good way to do this, but now we need to divide into several tickets because of the limit.
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2 comentários
Sydney Neubauer
I made a bigger feedback post for all limitations and included this post in it: Side Conversation Limitations – Zendesk help
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Shawna James
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