Android SDK Email set via visitor info is not available to agents

5 Comentários

  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Caleb,
     
    When you view the chats (where the visitor is missing an email address) in the agent dashboard, is the visitor marked as authenticated?
    0
  • Caleb Wilson

    I can confirm that the user is not marked as authenticated

    0
  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Caleb, 
     
    Thanks for confirming.  I've created a ticket to allow us to discuss this issue in more detail.
    0
  • Instil Agent

    Hi Christopher, I was wondering if your team had made any progress on this issue?

    0
  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hello,
     
    I've included you in the open ticket Caleb for more info.
    0

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