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Search/filter options for end-users

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Alex Mansfield

Publicado 28 de nov. de 2022

We mark our tickets with a custom field called "Ranking," which is set with the permissions-level of "Customers can view." Is there a way to allow our end-users to search or filter tickets by this "Ranking" field?

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    Daniel Mehren

    I can only agree. For our customers its a huge pain, that they are unable to search and filter their tickets for the values of certain custom fields. In our case we identify cases in regard to the serial number of the affected appliance. Customers then want to search for the serial number to find the respective ticket. 

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