Pesquisas recentes

Sem pesquisas recentes

Ticket Brand and Customer Differentiation (Messaging)

image avatar

Maggie Battaglia

Publicado 07 de dez. de 2022

We have 4 brands that we support with different customer types. Two of the 4 brands have customers we'd like to offer faster response times to and would like to customize, by brand, when new Messaging tickets are broadcasted to agents, especially since SLAs are not currently supported for Messaging. 

We have a view set up for all Messaging tickets, grouped by brand, but notifying agents via broadcast for a specific brand would greatly improve our prioritization and agent workflows.

1

1

1 comentário

Data
    image avatar

    Jenn Luna

    the fact that messaging does not have sla's is absurd and enough reason to start looking elsewhere since chat is our primary channel. 

    0

    Por favor, entrar para comentar.

    Não encontrou o que estava procurando?

    Nova publicação