Remove Chat Web Widget DynamicallyRespondida
We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some other metric we determine. Has anyone seen a automatic/programmatic way to do so using as much core functionality as possible? Any resources would be appreciated. Thank You!
There is no native way to disable the widget when the queue is too large, the logic instead would be to use a trigger that will let customers know to contact you later Recipe: Auto-reply to a customer requesting a chat when your queue is large
You can find more information in our documentation Can I turn off Chat if my queue is too busy?
Hope this helps,
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