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Answer Bot Tracking

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Tendai Rioga

Publicado 05 de jan. de 2023

Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ? 

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    Dane

    Zendesk Engineering

    Hi Tendai,

    Unfortunately, free text for reporting is not yet reported. However, it's currently in the roadmap but we don't have a tentative date for deployment yet.

    Cheers!

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    Pedro Luís

    Hi, Dane

    There is any update on that case?

    Not being able to see the message history of unresolved tickets by the answer bot prevents us from improving our flow.

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    Mary Heffner

    Is this possible yet? I'm with the writer above; how can we improve our flow if we don't know what caused the unresolved?

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    Betty

    Agreed. We can only make improvements if free-text reporting is available. 

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    Alyssa Truesdale

    Would love an update to this. Having a hard time understanding what value to get out of the bot and how to make improvements.

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    Shawna James

    Community Product Feedback Specialist

    Hey Alyssa, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Chat where we collect product feedback and where our PM’s review feedback from our customers. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!

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