I'm undecided if I should join the EAP, is this feature close to GA?
What are the roadmap for surfacing ticket access events as actual ticket events in Zendesk Support? Since we have operation cases where we regular users to be able to check exactly which users accessed the ticket.
Or is this planned to be a API-only check, so we need to build our own solution for non-tech employees to check which users accessed a ticket in some way?
Edit: I kind of expect ticket access (and accessing user and organization profiles) events to be exposed in the built-in Zendesk Support interface, but I understand it might not be planned as part of this effort.
Por favor, entrar para comentar.