We are using the JIRA Zendesk marketplace integration and I wanted to find out if anyone would be willing to share their processes/workflows for the entire process, from support to engineering, and closing the loop. We are just in the infant stages of creating these formalized processes and I wanted to see what works or doesn't for others.
Some things I'm specifically looking for --
Once you create a Jira issue, do you close out the ZD ticket, do you use a custom status, etc?
How do you go about keeping track of the issues that move from ZD to Jira?
What are you using for communication to the end user/requester during the entire process?
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