I have some questions on Suspended tickets.
- Can a trigger act BEFORE ticket is set as suspended? With which criteria? (When a new request is received, the "suspend" event occurs before or after the "Created" status is given to request?).
- We receive tickets from mails sent to different mail addresses. Can we have suspended tickets views separated by email recipient?
- Can "suspension rules filter" be modified by us?
thank you in advance for your feedback
Por favor, entrar para comentar.