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Can't publish articles after editing/saving

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Allison B.

Publicado 07 de fev. de 2023

I have noticed a new behavior in Zendesk Guide. After editing and saving an article, it doesn't display in the "Manage Articles" section. As a result, I can't publish it. I only began really noticing this behavior after we enabled content blocks in many of our articles. Could that possibly be related?

Any thoughts on this, Zendesk Community? It has become quite frustrating to navigate. 

Thanks!

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    Katarzyna Karpinska

    Zendesk Product Manager

    Hi Allison B.

    What you are describing sounds really worrying. Would you mind submitting a ticket with our support with more information so we can look at your specific case more in detail?

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