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Does webhook support triggered by action of disconnecting an app?



Publicado 10 de fev. de 2023

If a user unsubscribes an app in app market, is webhook able to recognize this action?


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Zach Anthony

Zendesk Product Manager

Hi Fei,

If I understand correctly, you're wanting to find out whether it's possible to create a webhook which can trigger an invocation when an app is uninstalled from an account. 

This is not an event type that's supported today, but it would be great if you could share your use case for us to understand how this would provide benefit.

 

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hi Zach Anthony , i have a very similar use case. I want my backend to know, that the app is uninstalled for this zendesk instance. (i.e. any trigger that lets our backend know that the app is uninstalled for this Zendesk instance).
does zendesk provide any such trigger events ?
if not, please let us know any solutions for the same

thanks.

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Zach Anthony

Zendesk Product Manager

Hi rahul siddu, unfortunately we don't support this event type today. Thanks for sharing this use case though. I've looped in Carl Joseph who is the PM looking after webhooks, to see if this is something that is currently planned on our roadmap.

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