ChatGPT in Zendesk Chat - is it possible already?
So, ChatGPT. I'm sure there are many applications that it could be used for, but I guess the Zendesk Chat is the main topic here.
I've searched all over the WEB, but can't find any solid information. I was surprised to see that there is no action regarding it here either - no articles or community posts. Especially given Zendesk's attention to AI, self-service, and industry trends - ChatGPT is nowhere to be seen in those resources. I'm sure it's a hot topic somewhere in the background though, as GPT is quickly becoming a functioning service, and if I'm understanding correctly, proper API is coming soon too.
Over the past couple of months, I've quickly gone through various stages: from "ChatGPT is just a thing that barely functions somewhere in a lab", to "Don't want the hassle of being an early adaptor", to "I can't ignore this any longer, how can I get the ball rolling?".
I'm struggling to understand how far out the technical availability is. Is Zendesk already working on making it available within their Chat? Or is that a joined integration project with OpenAI (requires more time)? Or are we waiting for that API to be dropped by OpenAI? Or can this already be implemented somehow? Or would we have to drop Zendesk Chat, and use a different Chat/Widget?
Does anyone here have any real-life experience (or even success) with this? What is the current state of availability, and is there a way to integrate ChatGPT into the existing Zendesk Chat/Widget?
Many thanks!
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This is what ChatGPT recommends, would like to hear more from Zendesk!
To link ChatGPT with Zendesk, you can follow these steps:
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Set up a webhook in Zendesk: In your Zendesk account, navigate to "Settings" and then "Extensions". Click on "Add Target" and select "Webhook" as the target type. Enter the URL of the webhook endpoint you want to send data to. This will be the URL of the API endpoint where ChatGPT is listening for incoming requests.
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Configure ChatGPT to receive data from Zendesk: You will need to configure ChatGPT to receive data from Zendesk. This will typically involve setting up an API endpoint in your ChatGPT application that can receive incoming requests from Zendesk. You will also need to provide any necessary authentication credentials to enable Zendesk to send data to your ChatGPT application.
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Define the data you want to send between ChatGPT and Zendesk: Decide on the data that you want to send between Zendesk and ChatGPT. This may include data such as user information, ticket details, and any other relevant information that ChatGPT needs to respond to customer inquiries.
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Set up the integration: Once you have completed the above steps, you can set up the integration between ChatGPT and Zendesk. This may involve configuring rules and triggers in Zendesk to send data to ChatGPT when certain events occur, or configuring ChatGPT to automatically send responses back to Zendesk when it receives incoming requests.
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Test the integration: Once you have set up the integration, it's important to test it thoroughly to ensure that data is being sent and received correctly between ChatGPT and Zendesk. You may need to tweak your integration settings and test it multiple times to ensure that it's working as expected.
Overall, integrating ChatGPT with Zendesk can be a complex process, but it's an important step in building an effective chatbot solution that can provide timely and accurate support to your customers.
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You may be interested in this app tutorial: Using AI to summarize conversations in a Support app
The tutorial explains how you can use the Zendesk Apps framework (ZAF) to extend Zendesk using GPT-3 and the OpenAI API. You can use the tutorial as a starting point for building your own apps and integrations. -
Hi, good day,
We are trying to implement this and had been following the guide step by step using ZAT instead of ZCLI as we had not been able to work with it properly.
We encountered this error and could not go past it.
Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
Is there something else that we missed? any assistance would be greatly appreciated.
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