White, hidden text string at the end of public reply to new ticket

2 Comentários

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Kevin,

    The 11-character alphanumeric text string you see at the bottom of your email is system generated and is being used for threading incoming email replies into existing tickets. This will allow for proper threading even in the event that the header information is stripped entirely.
    It is written in white font by default so it would blend in with the email's background thus making it "invisible" to users to avoid any confusion.

    I hope this answers your question. Thank you!
  • Kevin Zhou

    Thank you!


Por favor, entrar para comentar.

Powered by Zendesk