We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this?
I tried all the scripts provided in https://support.zendesk.com/hc/en-us/community/posts/4409507233562-Customizing-My-Activities, but none of them worked. I notice the post is five years old, so perhaps that is why.
Any help is appreciated. Thank you.
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