Does ZenDesk offer any event-based notifications for when tickets are updated? The specific "updates" I'm looking for are:
1. ticket was created (and by which user?)
2. ticket status was updated (open, resolved ,etc)
3. tags were updated (added/removed) from the ticket
My goal is to build a system to track the state of our tickets and how many are tagged with specific tags, etc. Therefore, an event-based notification would be ideal, but if events aren't available, can you please share which ZenDesk APIs offer the general information I'm looking for?
I came across the concept of a "Webhook" on the admin center, and the documentation mentions that a Webhook can be triggered based on events, including the event that a ticket got created. Can you share what is the correct event type I could choose to configure a webhook to "listen on" in order to receive requests to my webhook when a ticket is created, when a ticket is updated, and when a ticket's tags change?
Please see it says: "A webhook sends an HTTP request to a specified URL in response to activity in Zendesk Support. For example, you can configure a webhook to send requests when a user is deleted or a new ticket is created.
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