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Search on Jira "Zendesk Support"

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Amy Gracer

Community Moderator

Publicado 10 de mai. de 2023

Is there a way to search on the "Zendesk Support" Activity in Jira?

developers want to use Jira to search support information directly so they don't have to jump between the two tools.

Thanks!

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    Rosie

    Zendesk Customer Care

    Hi Amy, 
     
    The Zendesk Support in Jira can only see the linked ticket details such as status, priority, and type and all communications with a customer by viewing the Zendesk ticket comments in Jira.
     


     
    The Jira integration can link, track, and sync information between Zendesk tickets and Atlassian Jira issues. However, as a Jira user, they can only view details about tickets linked to your issues, and add comments to linked tickets.
     
    For more information about Using the Zendesk Support for Jira integration, feel free to check this article for your reference: https://support.zendesk.com/hc/en-us/articles/4408827996058-Using-the-Zendesk-Support-for-Jira-integration.
     
    Hope this clarifies. 
     

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