Wait Time - Messaging
Dear Community,
I am reaching out to inquire about a functionality within the messaging system. I would like to increase the customer wait time for chat sessions.
Quite often, our customers ask detailed questions that require me to gather and verify information. However, I have noticed that after a few minutes of inactivity, the chat session is automatically closed by default. If possible, could you please provide instructions or point me in the right direction to modify the session timeout settings?
Thank you in advance for your prompt attention to this matter
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Hi Iryna! I would recommend reading through this article first to understand how this is handled. If your question is not answered in there, please let us know the specifics of your situation so that we can best assist.
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