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requester getting repeat email

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Michelle Jacob

Publicado 15 de jun. de 2023

When someone emails us , they are getting an email reply from us with their original question so it's a repeated email.  Is there something wrong with one of my triggers?  Example below

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    Jahn

    Zendesk LuminaryCommunity Moderator

    Michelle Jacob - you might want to check the ticket events and see what are the triggers firing then you remove or amend it as necessary. 

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