Bulk Update Don't Chane Assignee

2 Comentários

  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Hi Nora - given that you are technically updating the tickets hence it will look for either a group or an agent assignee hence being reassigned to you since you're the "current_user".

    Why don't you create a trigger instead to fill out ticket field/s upon ticket creation instead of manually updating them in bulk? 

  • Noly Maron Unson
    Zendesk Customer Care

    Hi Nora,

    I've created a ticket on your behalf so that we can check this more. Please check your inbox for my message.

    Thank you.


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