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Sending a CSAT via SMS

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Danielle Ramos

Publicado 12 de jul. de 2023

We need to get the CSAT survey for both SMS tickets and Zendesk talk (sent via SMS). However, when we send the link or the placeholder in the text message it becomes a 'plain text' which requires sign-in to the users.  If you can please add an easier CSAT feature. Thank you.

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    Margaret Porter

    Does anyone have an update here? Thanks!

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