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Light Agents - Receive Email Notifications for newly created tickets?

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Tyler Kane

Publicado 19 de jul. de 2023

Hello,

I am new to Zendesk, and was curious if it is possible for a Light Agent to receive email notifications for newly created tickets under an Organization or if that is ONLY available to agents? If this is not possible, can we increase the number of allowed agents beyond just 5?

Thanks!

Tyler

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2 comentários

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    Champa Sharma

    How did you do this @이지훈 ? I tried this and it did not work.

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    Noly Maron Unson

    Zendesk Customer Care

    Hi Champa,

    You can utilize the action "Notify by > User email" and then select the light agent from the list.

    Hope this helps.

    0

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