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Where can I find what your asked the bot, but did not create a ticket?
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Publicado 25 de jul. de 2023
Where can I find the question raised by the user of the bot, but didn't create a ticket?
So I can improve my flow
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Sarah Darmawan
Hi Christian,
To clarify, is your expectation to view questions that the bot had deflected? With a subscription to Explore and the Answer Bot dataset, you can build a custom report and use the attribute Answer enquiry to view the questions raised by users. Here is a full list of supported metrics and attributes: https://support.zendesk.com/hc/en-us/articles/4408824748698-Metrics-and-attributes-for-Zendesk-Answer-Bot#topic_u23_1rs_crb
Hope this helps!
- Sarah D.
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