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Granular Permission for Agent Actions on End Users.... STILL NOT A THING?

Planejado
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The Original DKNY

Publicado 22 de ago. de 2023

Is there ANY way to give an Agent the Ability to Edit end-user profile data (values in custom fields, update org membership) with out givin g the Agent DELETE or CREATE?

This has been a challenge now for over 8 years.  End-User Custom fields are only useful when agents can update them, some environments need to restrict end-user creation or delete to an automated onboarding and offboarding process.  

Is this still a major gap in Zendesk support permissions? 

 

 

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    Alina Wright

    Zendesk Product Manager

    Hi David, thanks for your feedback. This is still a gap in our permissions but something we're hoping to tackle within the next year. Still in planning and writing out the product requirements but this has become a priority for us as a permissions team. Thanks for bringing this back up! Will update the thread when I have additional details to share.

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