As in any country, personal information protection is important in system management in South Korea.
When using Zendesk, the part that most violates personal information protection and requires urgent functionality is the function to export “views” to CSV.
In Zendesk, if there are no special restrictions, agents are free to create personal views and can easily include requester's email or name in the list column.
However, the act of creating a list and exporting a customer's personal information is one of the acts that are seriously restricted or prohibited under Korea's Personal Information Protection Act - The information security management system (ISMS) and the personal information management system (PIMS).
I wish this feature was removed. If there are users who need this feature, it would be better to set this feature by permission so that only administrators or agents with authorized permissions can use this feature.
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