Limit the ability for agents to bulk download 'cutomer's personal information' in "View".

2 Comentários

  • Sydney Neubauer

    +1 this is definitely a security concern. I have voiced this many times with Zendesk as we can restrict who can generate reports but not with views which is a smaller version of a report but still contains way too much PII that can just be downloaded for any Agent

  • Shawna James
    Community Product Feedback Specialist
    Hi all, thank you for your feedback. This has been logged for our PM team to review. For others interested in this feature, please share your support via the comments with your use cases and/or with an upvote. Thank you again for providing your input to us!

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