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Hide custom ticket fields in forms from a support app

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Oana Veronica Pop

Publicado 12 de set. de 2023

Hello!

I am building a client-side support app with ZafClient and React. When installing the app, I create 2 custom ticket fields by specifying app requirements using the requirements.json file.

I would like these fields to be hidden for agents. I only use them to store some internal data, they should not appear in forms. Is there a way to achieve this? 

Thank you!

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    Denis Menard

    Hello, I think Veronica needs something like Time Tracking Apps do. Do you know how this app hide the fields (as it is a Zendesk one)? 

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    Denis Menard

    thanks, will try!

     

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