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Managing a users tickets by organization

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Cayla Grossman

Publicado 28 de set. de 2023

Is there a way for a user admin to see all the tickets their company team members put in so they can monitor ticket statuses?  If I am the manager of 4 people that are in charge of putting in support tickets for my company, can I as the manager see all of those in a dashboard?  Could this possibly be grouped by email domain?

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    Hiedi Kysther

    Zendesk Customer Care

    Hi Cayla Grossman,

    This workflow is possible! You just need to create an Organization and add all end-users (team members). You can mapped their domain so they will be added automatically to the Organization. Then, in your Organization settings - please select "Can view all orgs tickets" - it's up to you if you will allow them to add a comment on the ticket or not. 



    Oh! And remember, when using domain-mapping - please make sure that the end-user's email addresses are verified otherwise domain mapping will not work! 

    Hope this helps! 

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