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Adding Disclaimer to Web Widget Classic Greeting

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Alyssa Truesdale

Publicado 17 de out. de 2023

We have the Web Widget Classic enabled in our Help Center with Knowledge Base Article Recommendations.

We've been asked by Legal to include a disclaimer in the greeting, which contains a hyperlink to the disclaimer text. We can't figure out a way to include this anywhere and we've checked code. 

Has anyone had to do this and figured out a way to successfully implement it?

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey Alyssa,

    Unfortunately it's not currently possible to add a link to an external URL using the Web Widget - for security reasons, the widget strips HTML from input data before it’s rendered.

    I'd recommend cross-posting this in our Feedback - Chat and Messaging (Chat) topic for higher visibility to our product teams.
     
    Sorry I couldn't be more help!
     
    Tipene

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