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Include separate summary for internal notes



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Morten Kristensen

Zendesk Luminary

Publicado 02 de nov. de 2023

Summarize is only summarising the public comments. It makes sense that internal comments are not included in the summary today but a feature request would be to add a separate "internal" summary based on internal notes. This would allow agents to not just understand the comms back and forth but also the internal steps taken


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