Why Is Support So Bad Especially Renewals

Respondida

8 Comentários

  • Brett Bowser
    Zendesk Community Manager
    Hey Stephen,
     
    Sorry to hear you're unable to get the ahold of our renewals team and get your account adjusted. I'm going to follow up internally with our dedicated team so they can work with you to get a response ASAP. Thanks so much for bringing this to our attention and we will follow up as soon as we can :)  

    If there's anything else I can assist with in the meantime let me know!
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  • Stephen McMullan

    5 working days later and still no contact made by the renewals team - what is going on with Zendesk customer support? This is going to end up in legal if your team do not contact me and continues to bill me 

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  • Brett Bowser
    Zendesk Community Manager
    Hey Stephen, thanks for following up here. I'm reaching out to the appropriate teams and will provide an update as soon as I can. Thanks again for bringing this to our attention and I do apologize for the delay in getting your request resolved. 
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  • Stephen McMullan

    Your promises have yet to return any level of support - your company is a disgrace when it comes to support - this is a renewal issue and shouldn't have taken over 2 months to deal with.

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  • Brett Bowser
    Zendesk Community Manager
    Hey Stephen,

    I do apologize for the delay and absolutely understand your frustration. I checked on the ticket you have open with us and it looks like our Renewals team followed up with you earlier this morning. 

    If there's antyhigne else I can help with in the meantime please let me know. 
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  • Brenda A.

    Stephen, 

    I am having the same issue.  It's the most insane renewal process I've ever experienced!  
    How did you get resolution??

     

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  • Brett Bowser
    Zendesk Community Manager
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  • Brenda A.

    Thank you for the response Brett.

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