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  • Brett Bowser
    Zendesk Community Manager
    Hey Kate,
     
    Thanks for taking the time to report this to us. I checked in on the existing ticket you have and it looks like our Finance team sent a reply back early this morning. 
     
    They sent you instructions for downgrading one of your agent seats so that we can make the necessary changes on our end. Can you reply back to that email once that's done so they can assist further?
     
    Thanks in advance!
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