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Restricted/unrestricted reassignment for agent/supervisor

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Akanksha Shukla

Publicado 07 de dez. de 2023

We desire a restriction where if an agent finds a ticket assigned to them irrelevant, they should be limited to reassigning that ticket only to their supervisor.

For Example - If I am an agent with restriction, and I get a ticket, that is not relevant to me,  I should not be able to assign this ticket to my team member,  I should only be able to assign the ticket to my supervisor. 

Please help if I could get a relevant solution in this aspect. 

Thanks 

Akanksha

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2 comentários

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    Shawna James

    Community Product Feedback Specialist

    Hey Akanksha, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Sydney Neubauer

    Zendesk Luminary

    +1 to this feature - we have an issue where teams are assigning ticket to the wrong teams entirely. We would like to be able to restrict group and assignee (applies to SC too)

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