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Remember the collapsed state of Shared views section between the sessions

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Anatoly Cherenkov

Publicado 15 de dez. de 2023

Use case:

I have a few personal views that I use. I don't care about the shared view and keep the shared view section collapsed.

Problem:

When I start a new session (e.g., refresh the page or close the browser and open it again), Zendesk expands the collapsed Shared section. That moves my personal views away from the view. See screenshot.

Proposal:

Zendesk should keep the Shared view section collapsed on a new session if it was collapsed on the last session.

 

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2 comentários

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    Shawna James

    Community Product Feedback Specialist

    Hey Anatoly, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Anatoly Cherenkov

    I couldn't wait for the Zendesk Team to fix it, so I wrote a small Google Chrome extension that keeps the section collapsed:

    https://chromewebstore.google.com/detail/zendesk-tweaker/chbflfgphlionkbohnpeoobgkkpidlin

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