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Auto detect groups without agents but with the unsolved ticket in the groups queue. 

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Pranesh Pokale

Publicado 22 de dez. de 2023

Hi 

Is there a feature available for automatically detecting groups that have unsolved tickets in their queue but lack an assigned agent?

Regards,

Pranesh

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    Mike DR

    Zendesk Customer Care

    Hi Pranesh!

    There isn't a native way to do that yet but you may use a trigger to automatically assign tickets to a group for new upcoming tickets then use an automation to fix the other tickets without an agent assigned to them.

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