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Internal Notes Vs Internal Comment

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Thomas Lang

Publicado 03 de jan. de 2024

Hello

I am creating my first app, and I have gotten pretty far. I am new to the developer world. I created the app that will essentially pin internal comments. However, I only want it to pin comments that were written by and end user, and not comments that were turned into private comments from an email coming in?

Any suggestions to make this happen?

Thank you

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Thomas,
     
    End users are not able to add private comments outside of the scenario you've highlighted because private comments are only visible to agents.  Can you share a bit more info about your use case?

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