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Feedback on the automatic activation of omnichannel routing

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Jacquelyn Brewer

Zendesk Documentation Team

Publicado 13 de jan. de 2024

Omnichannel routing is being automatically activated for select accounts. Account owners and admins will be notified ahead of time. For more information about this change, see Announcing the automatic activation of omnichannel routing.

If you have questions, product feedback, or feature requests based on this, provide it here.

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    Sydney Neubauer

    Zendesk Luminary

    Will it be enabled for everyone? As in, is this a phased launch?

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