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Bug - To and From names swapped on using Enhance

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John Ellery

Publicado 26 de jan. de 2024

We are finding that on using Enhance function the To and From names are switched. 

This 

Became this: 

Was To Julia From George, now To George from Julia. 

This was the case on an expand and a make more friendly, but didnt happen on a make more formal. 

I feel like this is a recent development, as it would surely have been noticed before. 

Thanks
John 

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4 comentários

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    John Ellery

    Jake Bantz wondering if you have any thoughts on the above. This would be quite a common issue, so wondering if we are doing something, as i dont see many others with the issue?

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    Jake Bantz

    Zendesk Product Manager

    Hi John Ellery,

    Thanks for providing this. I've flagged this for our Engineers to have a look. I was able to replicate the behavior using your message, but a similar but unique message I crafted myself did not present the issue. So this may take some added diligence to nail down the cause.

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    John Ellery

    Jake Bantz

    Thanks for the reply. An interesting issue, probably related to the above. Not just changing name but meaning also:

     

     

    to 

     

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    Jake Bantz

    Zendesk Product Manager

    Thanks John,

    We notice similar where the model is responding to the message rather than revising/enhancing it. I saw some success in my desired enhancement if I added some instruction to the message like "Inform John that I have attached the credit note..." rather than just "I have attached the credit note..."

    We're working on enhancements on our side which with the aim to improve this behavior.

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