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New feature: Add ability to search fields on automation configuration



Publicado 19 de fev. de 2024

TITLE: Automation creation - search fields

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

When creating an automation i cannot search the fields like i can when creating a trigger

What problem do you see this solving? (1-2 sentences) 

Allow us to be able to search the fields in the automation configuration

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem happens on a daily basis. This is important to be able to quickly create automations

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would like to search fields in the automation creation rather than manually scroll through


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5 comentários

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Shawna James

Community Product Feedback Specialist

Hey Ian,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Sydney Neubauer

Zendesk Luminary

+1 The functionality of triggers (categories, conditions, searching, etc) should all be present within automations. Automations is in desperate need of an update and hope to see this feature!

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The whole Automation system is due with a well needed update to make it uniform with the ease of locating/actioning trigger + macro changes.

Shawna James - would you be able to confirm if this is on the road map at all? Happy to share some input with you/product team over a call in regards to this 🙌

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Gaurav Parbat

Zendesk Product Manager

Hello! 

Thank you for your feedback. We will be planning an overhaul of the Automations UI and launching it in early 2025. This includes improving the UI capabilities to match the triggers UI and include field search capabilities on the condition builder.

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Hey Gaurav Parbat 

 

Fabulous news. Please take me into consideration for any testing/feedback/R+A sessions as I'd love to help ensure this is executed the right way! 

 

Many thanks

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