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Ticket Count

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Tyler Duncan

Publicado 11 de mar. de 2024

I ran the Zendesk API to get an overall count of tickets.  I am getting a low number.  Is there a way I can get an overall ticket count? 

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    Jakub

    Zendesk Customer Care

    Hello Tyler Duncan

    I would appreciate it if you could share the API you used for that purpose.

    I can see that api/v2/tickets/count does not include archived tickets (tickets in closed state for more than 120 days), this could explain why your result is lower than anticipated. 




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    Gab

    Zendesk Customer Care

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    Tyler Duncan

    I apologize for lack of information regarding the API.  I am referring to the Ticket API 

    • GET /api/v2/tickets/count
    • GET /api/v2/tickets

    Would there be a way to get the count of the archive tickets? 

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    Gab

    Zendesk Customer Care

    Hi Tyler, 
     
    All ticket API endpoints except Count Tickets, Listing Tickets, Listing Ticket Metrics, Ticket Skips, and Listing Ticket Audits return archived tickets.
     
    More information can be found here: About ticket archiving

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    Tyler Duncan

    Thank you.  I can now proceed with my current project. 

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