Browser refreshing in an ongoing conversation

Hey Vaibhavi, I've moved this over to Q&A for better visibility within our Community to help answer your question. We will move it back to feedback if needed. Thanks again for engaging here!

Hello Vaibhavi! 
 
I'm afraid that there isn't a built-in feature to directly track if a customer refreshes their browser during an ongoing conversation. However, you can indirectly monitor customer activity by observing timestamps in the conversation history.
 
Here's how you might approach it in Timestamps: Zendesk records timestamps for each message or interaction in the conversation. You can use these timestamps to see if there's a gap in the conversation, which could indicate that the customer refreshed their browser.
 
Hope this helps!