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Route content from external email address into Zendesk and create tickets for the 'Reply-to' fields

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Grace Lee Bahari

Publicado 13 de mar. de 2024

Hi,

We have emails for external system that we want to create tickets off the back off. 

Can anyone help with a workaround?

I need emails sent to ADDRESS A to re-direct to Zendesk, autocreate a ticket, and then send ticket confirmation email out to the 'Reply-email' (the person sending the email, not ADDRESS A), letting them know this is now a support ticket.

Many thanks

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    Shawna James

    Community Product Feedback Specialist

    Hey Grace, thanks for engaging in our community! I moved this over to Q&A for better visibility for your questions with our Community members. We will move it back to our feedback forum if needed. Thanks again!

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    Git-Zen Support

    Hi Grace, I think you could do this with automations (either on ZD or Zapier).

     

    You would have to create an automatic forwarded for ADDRESS A to redirect to Zendesk. You should also be able to automate (probably through your email provider or Zapier) saying "this is now a support ticket" to the original email address.

     

    I can go into more detail if that would help. I can't say I set this up myself but I think this would achieve what you are looking for

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    Hiedi Kysther

    Zendesk Customer Care

    Hi Grace Lee Bahari

    I've created a ticket on your behalf so we can discuss your concern more thoroughly. Please check your email for more information. Thanks! 

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