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Internal Notes drop down placement

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Peter Francis

Publicado 03 de abr. de 2024

Hi team, 

 

Suggest adding an option to move the ‘Internal Notes’ drop-down in Zendesk away from ‘Public Reply’ to prevent accidentally sending an internal note as a public reply.

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    Shawna James

    Community Product Feedback Specialist

    Hey Peter,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Joern Roennow

    Hi Peter,


    Take a look at this app

    https://www.zendesk.com/marketplace/apps/support/1081069/noteflow/


    All the best,

    Jørn

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