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Focus Mode -Staying on Chat/Messaging

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Allyson Russell

Publicado 11 de abr. de 2024

We are looking to implement Focus Mode. However, we are concerned that agents would leave a chat/message open so that they will only receive chat/messages and avoid phone calls. Has anyone had any experience with this?

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    Shawna James

    Community Product Feedback Specialist

    Hey Allyson,
     
    Thank you for taking the time to share your thoughts with us. I moved this to the Q&A for better visibility with our Community. Should we need to move this back to the product feedback forum we can do that, thanks again!

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