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Use Zendesk Talk phone number as Google Developer Account support phone number

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Adam Weiss

Publicado 16 de abr. de 2024

To publish an app to the Google Play Store (and the Apple App Store), you need to establish a developer profile that includes a phone number for end user support. It seems logical to use a Zendesk talk number, so this gets routed to agents and logged as tickets, but Zendesk blocks Google from sending the verification code. This seems like a perfect use case for Zendesk talk.

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3 comentários

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    Sean Chuang

    Zendesk Product Manager

    Hello,

    Thank you for the comment. We will put this on our backlog for future consideration.

    Thanks,

    Sean

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    Tommy

    Are there any workarounds?

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    Cristin Quealy

    This is a huge problem, Zendesk. The new requirement goes live in December. We tried using verify via phone and text – neither works. There is a straight-to-voicemail workaround suggested in another forum, but we were still unsuccessful. If we can't verify our support phone line, we're really stuck.

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