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Light agents can't see the whole list of CCs

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Kirill Akimov

Publicado 18 de abr. de 2024

Hi team!

I faced recently a problem that limits our light agents to see who is listed in CC of a ticket, I presume it's the same for the list of followers. As Light agents are not allowed to edit any ticket fields, for them those fields look collapsed and grayed out. If there are more than 4 users listed in CC field, they can't see all of them as the field is collapsed. 

 

Feature request:
Is it possible to create a help window that will appear when you hover CC field with mouse pointer where we could see the whole list of CCs?

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    Shawna James

    Community Product Feedback Specialist

    Hey Kirill,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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