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Display agent name for Unified Status change of agents through webhook

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Darrel Noronha

Publicado 23 de abr. de 2024

Currently, the data being sent is agent ID for the webhook that notifies if an agent has changed the status in Omni-routing. However, if it passes the agent name data through the webhook, it will be helpful.

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    Shawna James

    Community Product Feedback Specialist

    Hey Darrel,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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