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Cannot configure EAP for Quick Answers

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Jimmy Rufo

Zendesk Luminary

Publicado 23 de abr. de 2024

Not product feedback  , but I'm being redirected back to the help center home page when I attempt to perform this step (specifically click on "Quick answers").  As a result, I can't view nor check the box on step 3 below. 

 

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6 comentários

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    Jimmy Rufo

    Zendesk Luminary

    Support asked me to contact this forum, but I'm blocked from completing or verifying the setup.

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    Matthew Brown

    I'm having the same problem; have already updated the theme to use API 3.

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    Tetiana Gron

    Zendesk Product Manager

    Thanks for reporting this! We are looking at the problem. 

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    CHRISTINA GRIES

    Same for us.  Cannot complete setup due to the enabling  Quick Answers step. 

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    Tommy Strand

    I have the same issue. Here is a screengrab when reproducing: https://youtu.be/OaroL1LKrJA. I have tested multiple browsers and computers and deactivating any adblockers.

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    Tetiana Gron

    Zendesk Product Manager

    Hi everyone! We are happy to inform that the issue has been resolved and you can enable the generative search on your accounts. 

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